Problem Solving Course modules

All training is interactive and the learning is through simulations and activities where the participants learn through experience.


Working Together

The attendees’ carryout a simple personality profile questionnaire
Discussion follows on the different types of personality types, their strengths and perceived weaknesses and how people with different personalities interact with each other.

We plot their personality styles on the board so they see where they are in relation to each other. People then start understanding the differences between each other and identify the strengths in others rather than look at the weaknesses.


The concept of synergy is demonstrated. The reason why people who work in a team must develop synergy is outlined. The requirements to develop synergy are discussed.

Making Decisions

The process of making decisions in a group demonstrated

Simple team based decision making tools are explained.


The reasons for poor communication are explored. exercises are carried out to demonstrate the difficulty in effectively communicating for both the sender and receiver. Ways to improve, both direct and indirect communication are examined and discussed.

Project Planning

The importance in putting the time and quality into planning before commencing a project is demonstrated. The PDCA (Plan Do Check Act, or Deming) cycle is explained and the planning steps outlined.
The importance of collecting the correct data and assessing it properly is demonstrated. The attendees will learn that they need to question the information they are using.

Project selection criteria are also discussed.

Setting Goals

The importance of having clear goals for a team is demonstrated. The criteria for setting effective goals and for creating a clear goal statement are covered.

This module covers:

  • What is variability?
  • The normal distribution
  • Using the PDCA cycle
  • Data collection sheets
  • Histogram
  • Run chart
  • Pareto chart
  • Cause and Effect diagram
  • Stratification of data
  • Scatter diagram
  • Control chart
  • Process capability


Setting up the projects

  • The group/s is given the task of setting up their own projects on which they will work on.
  • The group/s will:
    • Define the project
    • Determine their goals
    • Set up their performance measures
    • Determine the team members’ responsibility
    • Determine any team ground rules
    • Determine what data has to be collected and who will be responsible for collecting it
    • Create an overall project plan
    • Determine their meeting plan

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